Processing and Shipping
Your order will be processed within 1 - 3 business days from the time it is placed during our operation hours (Mon-Fri 11am-8pm). We currently ship to the following destinations: Australia, Canada, Hong Kong, Japan, Macau, Malaysia, New Zealand, Singapore, South Korea, Taiwan, Thailand, United Kingdom, and United States.（For other countries, please contact us individually）
We use SF Express for delivery addresses in Hong Kong and Macau, and registered post via local postal service for all overseas shipments. Estimated standard delivery transit times are as follows:
To Hong Kong & Macau: 2 business days
*Free SF Express shipping for HONG KONG orders over HK$350
*Free SF Express shipping for MACAU orders over HK$800
To Asia: 7-14 business days
*Free Hong Kong Post shipping for Asia orders over HK$1000
To other International countries: 7-21 business days
*Free Hong Kong Post shipping for international orders over HK$1300
Shipping costs below the above price:
SF Express collect in HONG KONG
SF Express HK$30 in MACAU
HK$50 in ASIA
HK$80 in INTERNATION
Please note that all process and delivery transit times mentioned in our website are in business days, excluding weekends, holidays, or any unforeseeable delays from the courier's end, such as weather, pandemic, peak & holiday seasons, etc. Tracking numbers with a link will be emailed to our customers once the order has been dispatched and shipment progress is being updated regularly.
Made-to-order items have a 7-14 business days production time. Items in the same order will be shipped together in a single batch.
Responsibility for Delivery
Once the packages are sent to our shipping provider, arrival times are out of our control and in the hands of the shipping service.
We are not held responsible for:
Mistakes made by courier/postal service
Wrong addresses given by customers
Damage to orders by courier/postal service
Stolen packages after delivery
We strongly advise our customers to provide accurate and complete shipping information and to ensure that someone is available to receive the package during delivery. Failure to do so may result in additional costs and delays that are beyond our control.
Handling of Returned Packages
In the event that a package is returned to us due to the customer's failure to receive it, we will work with you to arrange a second shipment at the customer's cost in accordance with the shipping rates stated on our website. This cost will also include the returned shipping fee charged by the courier/local post office to the sender.
The returned package will be kept by us for 30 calendar days from the date of receipt of the returned package. During this period, the customer may choose to arrange a second shipment by settling the associated shipping cost. We will make every effort to assist you in this process.
It is the customers' responsibility to contact us to arrange the second shipment/claim your returned package within 30 calendar days.
Order Changes and Cancellations
We are unable to make changes, refund or cancel orders once they have been placed.
Returns and Refunds
Due to hygiene reasons, there will be no returns, exchanges, or refunds on all items. All sales are final.
We aim to get it right the first time which is why we inspect each of our product seriously and carefully throughout our quality control process. If you feel you have received a defective product, please contact us within 3 calendar days upon receipt of the purchased items at leebloomhk@gmail.com with your order # and a photo of the product in question to open up a conversation on how we can make this right.
We hope this policy provides clarity and enhances your shopping experience with us. If you have any questions or concerns, please don't hesitate to contact us.
After 30 calendar days, any unclaimed packages will no longer be resent to customers and will be regarded as forfeited.In any case, refund requests will not be accepted or entertained.
We are committed to providing the best possible service to our customers and will do our utmost to assist you with any shipping-related concerns at leebloomhk@gmail.com / here.
